1. Privacy Policy – Keeping Your Information Safe

When you contact us for packing and moving services, you share some personal details with us. We understand that this information is private and should be protected carefully.

What Information We Collect

We collect only the information that is necessary to provide our services, such as:

• • Your name

  • Phone number

  • Current address

• Destination address

• Type of shifting (home, office, vehicle, etc.)

• Preferred moving date

• List of items (if required)

We do not collect unnecessary or sensitive personal information.

How We Use Your Information

Your information is used only for:

• Planning your move

• Contacting you for updates

• Assigning the correct team and vehicle

• Providing customer support

We never sell, share, or misuse your data. Your details are not given to unknown third parties.

How We Protect Your Information

• Only authorized staff can access customer details

• Information is used only for service-related purposes

• Customer data is handled responsibly and respectfully

If you have any questions about data privacy, you can call us at 9582414221.

2. Billing Policy – Clear and Honest Pricing

One of the biggest worries customers have is hidden charges. We strongly believe that pricing should be honest and clearly explained.

How We Decide the Price

The cost of shifting depends on:

• Quantity and type of goods

• Distance of shifting

• Type of service (home, office, vehicle, storage)

• Packing materials required

• Floor level and lift availability

Additional services like unpacking or storage

Our Pricing Promise

• We give a clear quotation before starting work

• The price includes packing, loading, transport, and unloading (as discussed)

• There are no hidden or surprise charges

• If the scope of work changes, we discuss it first before proceeding

We do not believe in confusing customers with unclear bills. Everything is explained in advance.

3. Working Method – Step-by-Step Process

To ensure smooth and safe shifting, we follow a structured working method for every move.

Step 1: Understanding Your Requirement

You call us and explain your shifting needs. We ask questions to understand the volume of goods, location, and timeline.

Step 2: Planning and Quotation

Based on details or a visit (if required), we provide a clear quotation and schedule the move.

Step 3: Packing Day

Our team arrives on time with proper packing materials and packs items carefully, room by room.

Step 4: Loading and Transportation

Packed goods are loaded safely and transported using covered vehicles.

Step 5: Unloading and Arrangement

Goods are unloaded carefully and placed as per your instructions. Unpacking and basic arrangement are done if included.

Step 6: Completion and Feedback

Once the move is complete, we will confirm everything with you to ensure satisfaction.

This step-by-step method helps avoid confusion and damage.

4. Terms and Conditions – Important Rules

To maintain safety and clarity, we follow certain rules during shifting.

Items We Do Not Transport

For safety reasons, we do not carry:

• Gas cylinders

• Petrol, diesel, or inflammable liquids

• Chemicals and paints

• Explosives or illegal items

• Pets and live plants

Customers are requested to carry these items themselves.

Valuable Items

We advise customers to keep:

• Cash

• Jewellery

• Important documents

• Laptops and mobile phones with them.

Rescheduling or Cancellation

If you need to change the moving date, please inform us at least 24 hours in advance so we can adjust our schedule.
Delays

Sometimes delays can occur due to traffic, weather conditions, or government restrictions. In such cases, we keep customers informed properly.